CX TOUR MALAYSIA
Kuala Lampur
What's next: Digital Empathy
Attend for free in half-day immersive CX Tour Malaysia focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.
Join us to learn, engage and network with fellow like-minded professionals in this one event.
Pavilion Hotel Kuala Lumpur
Pavilion Hotel Kuala Lumpur Managed By Banyan Tree, Bukit
Bintang Street, Bukit
Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Agenda
CX Tour Malaysia 8 am - 2 pm MYT
Thursday, 23 June 2022
08:00 am - 09:00 am
Registration
Welcome Coffee
Overview of CX industry - What's changing?
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia
Stay ahead of the game - Delivering exceptional service through Empathy
Speakers:
Albert Tay, Director, Financial Services
Panel Discussion - Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment
Speakers:
Vigneswaran Sivalingam, Deputy President, Contact Center Association, Malaysia
Celine Chan, Executive Committee, Contact Center Association, Malaysia
Building a Strong and Differentiated Experience, Brand and Learning Culture for Employees
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia
Emerging Technologies in CX
Speakers:
Jean Marc Provost, Director Digital and Conversational Al, Genesys APA
Customer Feature - Singapore Airlines
Speakers:
Kelvin Tan, Senior Manager, Enterprise Sales and Singapore Airlines
Myth buster - is it "safe" moving to cloud?
Speakers:
Ashok Sankaran, Director, Partner and Alliances
Lunch
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