CX TOUR SINGAPORE
Singapore
What's next: Digital Empathy
Attend for free in half-day immersive CX Tour Singapore focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.
Join us to learn, engage and network with fellow like minded professionals in this one event.
Agenda
CX Tour Singapore 08:00 - 14:00 SGT
Thursday, 16 June 2022
08:00 am - 09:00 am
Registration
Welcome Coffee
Welcome message
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia
Stay ahead of the game: Delivering exceptional service through Empathy
Speakers:
Albert Tay, Director, Financial Services
Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment
Speakers:
Jonathan Wan, Director, Global Marketing and Customer Experience Japan Airlines
Alex Bono, Chief Digital Officer, DKSH
Albert Tay, Director, Financial Services, Genesys
Then Kian Foh, CEO, Collectius
Fireside Chat: Driving Community-first Digital Experience with Adobe
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia, Genesys
Chak Ming Fai, Director of Solution Consulting, Adobe South-East Asia
Emerging Technologies in CX
Speakers:
Jean Marc Provost, Director Digital and Conversational Al, Genesys APA
Customer Feature
Speakers:
Kelvin Tan, Senior Manager, Enterprise Sales
Myth buster - is it "safe" moving to cloud?
Speakers:
Ashok Sankaran, Director, Partner and Alliances
Lunch and networking
Take this time to network with professionals alike during Lunch. Don't forget to grab yourself a Genesys Genbee cocktail or Raflles Hotel Singapore Sling.
Save your spot