CX TOUR THAILAND
Bangkok
What's next: Digital Empathy
Attend for free in half-day immersive CX Tour Thailand focusing on key takeaways on how businesses can be forward-thinking, innovate quickly and deliver the best of breed customer and employee experiences.
Join us to learn, engage and network with fellow like minded professionals in this one event.
Agenda
CX Tour Thailand 08:00 - 14:00 BKT
Thursday, 30 June 2022
08:00 am - 09:00 am
Registration
Welcome Coffee
Welcome Message
Speakers:
Stephen Hamill, VP and MD, SEA and South Asia
Stay ahead of the game - Delivering exceptional service through Empathy
Speakers:
Albert Tay, Director, Financial Services
Panel Discussion: Understanding today's Customer Journey and the expectations of Excellent Customer Experience in an Endemic Environment
Speakers:
Srihanath Lamsam, CEO, Robinhood and EVP Payment Strategy and Digital Disruptive Technology, Siam Commerical Bank
Building a Strong and Differentiated Experience, Brand and Learning Culture for Employees
Speakers:
Kulachart Ngernpermpoon, Country Manager, Indochina
Traditional contact center vs Omni-channel Customercentric solution
Speakers:
Partitan Rungkrae, Principal Solution Consultant, Genesys
Customer Feature: Bitkub
Speakers:
Kannara Nakarit, Director, Operations and Customer Experience, Bitkub
Maytha Komprasert, Senior Customer Success Manager, Genesys
Myth buster - is it "safe" moving to cloud? with AWS
Speakers:
Annop Siritikul. Head of Enterprise Business, Amazon Web Services (AWS)
Lunch
Save your spot