Building the Future of Digital Citizen Services
Learn key strategies and solutions to help you streamline service delivery both inside and outside your organization.
Talking points:
- There are 3 keys to a successful digital experience: (1) A digitized workforce experience, (2) Citizen Centricity, (3) Personalized communications.
- To transform workforce experiences you must: (1) Get rid of the busy work, (2) Centralize work and improve the view, (3) Speed up the workflow with automation.
- Lean into customer centricity with online service delivery, omnichannel approaches, and cross-channel engagement measurements.
- Data driven communications guide citizens through the process rather than causing roadblocks.
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