Empower the Modern Workforce

Employees and service desk agents do their best work when they have the tools and information they need, when they need them-and effective ways to put them to use. This white paper explores the evolution of enterprise services to meet changing needs and expectations. Topics include:

Designing enterprise service processes around the needs of users-not IT
Improving decision-making with autonomous, data-driven experiences
The ongoing evolution to ServiceOps through AI/ML, intelligent automation, and cross-team collaboration

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