Always On A Guide to Modern Digital Service Management

Growing demand for digital services introduces higher expectations for reliability and performance. These services present novel challenges and risks when teams and tools aren’t adequately built to support them. Operationally, teams struggle with siloed data and processes, especially as more services are adopted or built-in environments outside of their management control. Poor visibility combined with ineffective management tools lead to inefficient cross-functional communications and slow remediation times. From an organizational standpoint, outages and performance degradation present risks of regulatory failure, lost revenue, poor customer experience, and damage to brand reputation.


Download the guide to learn how digital service is an online function or capability that fulfills a need for a customer, a digital partner, citizen, or internal consumer.

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