Achieve End-to-End Customer Service with the All-in-One Digital Contact Center
Customers today expect personalized service experiences and are fatigued from reactive customer care, repetitive transactions, slow issue resolution, and the inability to reach live agents. On the service side, contact centers are faced with multi-app complexity, expensive and fragile integrations, limited insight into customer journey, and siloed data & analytics.
Both of these customer and service center challenges often stem from disjointed multi-vendor apps that can create formidable barriers to delivering exceptional customer service.
Join us to learn the benefits of an end-to-end digital contact center and how Microsoft—with one solution on one platform—can deliver the tools you need to consistently exceed expectations and deliver transformative outcomes.
Reimagine service delivery by learning how to:
- Deliver omnichannel engagement
- Find the best-suited agents through intelligent unified routing
- Modernize case management and resolution
- Leverage data-driven processes and analytics
Speaker:
Angela Chang
Senior Product Marketing
Manager, Microsoft
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