Growth in Digital Transactions is Driving Fraud Risk
The TransUnion 2023 State of Omnichannel Fraud Report found digital fraud continued to rise; 4.6 percent of all customers’ digital transactions globally were suspected to be fraudulent. From 2019 to 2022 worldwide, such attempts increased by 80 percent, while digital transactions originating in the US rose 122 percent over the same period. Insurance carriers experienced a 22 percent increase in fraud attempts year over year.
Watch this on-demand webinar for proprietary insights from TransUnion’s global intelligence network and consumer survey, including potential impacts on the insurance industry. The session covered:
- Increases in account takeover incidents and how insurance companies can better protect themselves and their customers
- Characteristics of fraudulent inbound calls for insurance contact centers and how to more effectively identify risk while routing trusted callers through.
- Friction types that caused over 50 percent of shoppers to abandon online applications for an insurance product
- Consumer-stated preferences for security measures for authentication at application, login or as part of sensitive transactions
View the webinar now.
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