Overview
Title: Exceeding Expectations or Falling Short? What Do Your Customers Say about their Auto Claims Experience?
Date: Wednesday, October 18, 2023
Time: 2:00 PM Eastern Daylight Time
Duration: 1 hour
Summary
Carriers are laser-focused on customer satisfaction in auto claims, yet what matters most is their perception of the experience. Whether it’s the ease of reporting their claim, or the digital options available or the number of steps required to settle their claim - where is the insurance industry delivering for customers? Where are we falling short?
From an analysis of LexisNexis Risk Solutions policy data, we’ll marry insights with compelling consumer research to uncover trends, insights and even some surprises that can help carriers know on which strategic areas to focus their customer experience efforts.
Join this complimentary webcast to dive into a 360-degree view of customer claims experiences, and
- Gain insights into your customers’ overall perceptions of the claims process
- Understand key differences between loyal customers and those that consider switching carriers post-claim
- Uncover insights about which aspects of the claims process are causing the most frustration
- And more!
Speakers
Tanner Sheehan
VP & GM, Claims Solutions
LexisNexis Risk Solutions
Tanner Sheehan is VP and general manager, U.S. claims at LexisNexis Risk Solutions. He leads strategy, innovation and go-to-market activities for claims solutions across personal lines. His past responsibilities at LexisNexis Risk Solutions have included data solutions delivered at the point of quote, as well as leading development of the vehicle-specific data products.
Tanner has nearly 20 years in the insurance industry with LexisNexis Risk Solutions, Marsh & McLennan, AIG and Infinity. He has product management and product development experience in personal auto in both the independent agent and direct-to-consumer channels and has also led pricing and actuarial teams. He earned a bachelor’s degree in risk management and insurance and a master’s in business administration from the University of Georgia. He also holds a Chartered Property Casualty Underwriter (CPCU) designation.