Overview
Title: How to Overcome At-Home Agent Onboarding While Reducing Costs and IT Headaches
Date: Thursday, November 02, 2023
Time: 2:00 PM Eastern Daylight Time
Duration: 1 hour
Summary
The challenges of empowering remote agents and keeping data secure have never been greater.
Today’s agents are increasingly working remotely, while handling more difficult customer inquiries, managing higher-stakes business data, and dealing with incredibly complex systems and processes. Traditional technology approaches cannot cost effectively accommodate this reality, ultimately forcing brands to choose between strict security and compliance vs. operational flexibility and efficiency.
Given the critical importance of cultivating a team of highly effective agents who can delight customers, contact centers cannot settle for this reality. This webinar will ensure they do not have to, revealing new approaches for accommodating flexible and secure work models while ensuring agents can be productive from the moment they’re hired. The result will be peace of mind from an IT and compliance perspective, cost savings from a business perspective, happiness from an agent perspective, and ultimately unprecedented loyalty from a customer perspective. Topics include:
- State of the contact center employee experience, including trends and predictions for 2024
- Top reasons brands are failing to effectively manage at-home and hybrid agents and their technology
- Keys to increasing at-home agent flexibility and productivity while avoiding security risks and non-compliance
- Solutions for reducing complexity and improving efficiencies for onboarding, managing, and off-boarding contact center agents
- New approaches for securing remote work on user-owned or unmanaged laptops
Speakers
Brian Cantor
Principal Analyst
CCW Digital
Dvir Shapira
Chief Product Officer
Venn