How to make the business case for technology implementation

When making the business case for investing in automated indirect tax technology (IDT) and technology implementation, what the company stands to gain in terms of efficiencies and return on investment (ROI) are certainly important key factors, but the discussion must eventually come around to cost.

Specifically:

  • How much is the system going to cost the organization up front?
  • What internal resources or costs will be necessary to implement and maintain the system?
  • What recurring costs (e.g., licensing fees) will the organization have to pay?
  • What will the total cost be in the first year? And every year after that?
  • What does the breakdown of those costs look like by function, department, etc.?

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