CoinMetro, a cryptocurrency and exchange platform, has successfully switched to a fully automated identity verification solution in under 48 hours to improve their user onboarding experience. By partnering with OCR Labs, they were able to ramp up their onboarding process, reduce drop-off, and scale to meet the demands of an increasing user volume. OCR Labs solution provided CoinMetro with a cohesive dashboard that integrated with their internal CRM, allowing for a reliable and accurate verification process without compromising speed.

The switch from a partially manual KYC review process to a fully automated one provided almost instant clear outcomes, with CoinMetro clearing their manual review backlog instantly. The accuracy of OCR Lab's solution ensures that no bad actors or fraudsters can access Coinmetro's platform, while providing a seamless user experience for genuine customers. This switch to a fully automated identity verification solution showcases CoinMetro's commitment to security and reliability while meeting the demands of a competitive market.