BEST PRACTICE PER IL CUSTOMER SERVICE

Dai valore a ogni interazione con i clienti

Conoscere la differenza tra Customer Experience e customer service e capire come lavorano insieme è fondamentale per migliorare la fidelizzazione, le metriche del servizio clienti e i ricavi. Abilitare i tuoi rappresentanti del customer service con la tecnologia, la formazione e le best practice più adeguate significa offrire le esperienze migliori.

Leggi questo ebook e scopri come trasformare i tuoi agenti di customer service in star della Customer Experience.

Conoscerai:


  • Le competenze necessarie ad ogni agenten
  • I consigli chiave per una formazione adeguata
  • Le strategie di benchmarking per misurare customer service e Customer Experience

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