Restoring Trust to Phone-Based One-Time Passcodes

Mitigate OTP-based account takeover attacks, like SIM swaps


One-time passcodes (OTP) via SMS/text message are regularly used to validate consumer identities during new account opening. Unfortunately, fraudsters have become adept at intercepting OTPs via SIM swapping, unauthorized number reassignment or call forwarding. The risk of compromised OTPs opens the door to further identity fraud loses.


Unfortunately, the most common alternatives to OTPs often degrade customer experiences, increase costs, and undercut operational efficiency. Organizations need new and innovative authentication strategies that match the ease and accessibility of sending SMS text messages or placing phone calls.


Download this report to learn how to restore trust to phone-based one-time passcodes by reducing the risk of account takeovers from SIM swaps and other common phone-based fraud.


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