Increase Right-party Contacts with
Branded Calling
While most enterprises leverage a multichannel outbound communications strategy, research shows customers prefer critical touchpoints (especially around personal information) be handled by phone.
In fact, according to a study by Forrester Consulting commissioned by TransUnion, 87 percent of respondents agreed “the phone channel is the most important outbound contact channel.” However, three out of four respondents said their organizations have low right-party contact rates.
Fortunately, branded calling solutions can be very effective in helping enterprises achieve more favorable right-party contact rates. Here’s how:
- Address the epidemic of robocalls, call spoofing and fraud
- Overcome calls being mistagged as spam or blocked
- Reassure customers, get calls answered and improve the customer experience by adding context to calls, along with verification they haven’t been spoofed
GET YOUR GUIDE