The Total Economic Impact™ of Slack for Service Teams

Building a top-notch support team is essential to winning long-term customer loyalty. When time is of the essence, the most efficient service teams rely on cross-functional collaboration across IT, product, sales and more to resolve issues fast. That's why many high-performing organizations run their service operations with Slack, the intelligent productivity platform.

To dive deeper into the benefits of using Slack, we commissioned a study by Forrester Consulting to calculate a potential return on investment (ROI) for deploying Slack for service teams.

Based on a composite of the teams surveyed, the study found that service teams using Slack saw:

17% reduction in average handle time*
24% reduction in escalations*
Reduced cost of customer service tickets, totaling $2.2 million*s
Increased revenue from improved customer satisfaction, totaling $843,000*
Download the study to learn more.

* Results are for a composite organization representative of interviewed customers

Download Report

First Name *

Last Name *

Business Email *

Company Name *

Job Title *

Country *

Phone *

Have you set aside funds specifically for improving team productivity and collaboration? *

Can you provide insight into the decision-making process for adopting new software like Slack? *

What specific productivity and collaboration challenges are you currently facing in your organisation? *

What is the timeline for rolling out a productivity platform like Slack within your organisation? *

By submitting this form, you agree to have your contact information, including email, passed on to Slack, a Salesforce company, for the purpose of following up on your interests. Privacy Policy.

Please leave this field empty.