Northwell Health: Improving Data Integrity for Better Patient Experiences

LANGUAGE: ENGLISH | RESOURCE: CASE STUDY

Northwell Health is New York state’s largest healthcare provider, serving over 2 million patients. Northwell has undertaken many initiatives to engage patients even before they enter the system, including launching a new patient application. Behind the scenes, Northwell was experiencing what any organization of their size experiences – duplicate patient records resulting from disparate data sources and applications.


Northwell implemented technologies and processes including an EMPI to help improve its patient matching, however the EMPI was not cutting it, resulting in a growing queue of tasks. Not addressing this growing number of duplicate records, threatened to increase claims denials, decrease care quality and patient safety, and reduce patient and clinician satisfaction.

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