We surveyed 1,000 consumers to understand their preferences at each stage of the care journey, from search to follow-up. Our findings reveal that patients now demand transparency, clarity, and control over their healthcare costs. Forward-thinking providers who integrate revenue cycle management (RCM) into their patient engagement strategies can significantly improve satisfaction and ensure seamless payments.

The survey also identifies key digital features that patients want to better manage their costs, empowering them to engage more effectively with their care. Download our e-book to discover these insights.