5 Key Factors for Building Trusted Agentic AI
Imagine a world where AI agents handle many of your everyday tasks, freeing you up to focus on what truly matters — building relationships, making strategic decisions, and innovating. This isn’t a distant dream, though: It’s the reality we’re shaping in partnership with our customers at Salesforce. But the potential of artificial intelligence (AI) agents can only be realized if they’re trusted to act on someone’s behalf. As we enter this new era of agentic AI, it’s important to build AI agents that are not only effective, but trustworthy.
How do we build trustworthy AI agents? We start by designing AI systems that allow humans to partner safely and easily with AI. Our approach is built on intentional design and system-level controls that emphasize and prioritize transparency, accountability, and safeguards.
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