AI That Works for People: Empowering Teams to Deliver More with Less
Thursday, September 11, 2025
2:00 PM Eastern Daylight Time
1 hour
According to Gartner, AI agents will augment or automate 50% of business decisions by 2027. As AI adoption accelerates, the real challenge for many organizations lies in knowing where to start, how to scale, and how to ensure measurable impact.
In this executive-level session, learn how customer experience leaders are using AI to eliminate inefficiencies, reduce costs, and accelerate outcomes across their organizations.
This webinar will explore how AI enables employees to make smarter decisions, personalize customer experiences, and focus on high-impact work that drives business growth.
Whether you're leading transformation, scaling CX operations, or navigating resource constraints, this session will show you how to make AI a strategic asset—one that empowers your people and delivers lasting value.
What You’ll Learn:
- How AI enables teams to work faster, smarter, and with measurable ROI
- Real-world examples of AI enhancing customer satisfaction and loyalty
- Strategies to align AI with employee KPIs and business objectives
- Best practices for AI adoption, enablement, and change management
Speakers:
Brian Cantor
Managing Director, Digital, CCW Digital
Brian is Managing Director, Digital at Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of special reports. Additionally, he serves as managing editor for CW Digital, is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 150,000.
Adam Gottfried
Director, Advisory Services – CX Solutions, UPSTACK
With over 30 years of expertise in customer experience, Adam specializes in helping businesses navigate the complexities of CX technology. At UPSTACK, he works closely with clients to identify, select, and implement solutions that align with their goals—delivering measurable impact where it matters most.
UPSTACK helps clients navigate the growing number of technology options by leveraging deep industry insights and expert advisory to select the right solution, drive successful project execution, and ensure ongoing strategic support.
Prior to UPSTACK, Adam led CX sales practices at top industry providers, where he developed a reputation for crafting strategies that drive both business outcomes and customer satisfaction.