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What is your organisation’s current stage in adopting AI for customer experience? *
Please Select...Early implementationEmbedded as part of core CX capabilityExploring strategic optionsScaling across functions

How would you describe your organisation’s approach to AI in CX today? *
Please Select...Tactical experimentationPart of a broader digital transformation planCore to business and customer strategyYet to be defined

Within the next 6–12 months, what is your organisation’s status regarding investment in AI-driven customer experience (CX) solutions? *
Please Select...Budget approved – investment is confirmed and plannedBudget proposed – approval is pendingExploratory stage – evaluating use cases or vendors, no budget yetNo plans – not considering investment in this timeframe

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