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Bendigo and Adelaide Bank Invests in Next-Gen Customer Experience

Bendigo and Adelaide Bank, a prominent Australian bank with around 7,000 staff, joined forces with Infosys to consolidate their document management systems.

To continue serving their communities effectively, Bendigo and Adelaide Bank needed to consolidate their document management systems — a project that served as the foundation for a more extensive lending transformation across the bank. However, the daunting task of retrieving over 15 million documents for consolidation presented a significant challenge.

Partnering with Infosys, the bank implemented a central document repository on Microsoft SharePoint Online. By consolidating vast amounts of data and streamlining the bank’s lending processes, Infosys helped improve their efficiency, security and enhance regulatory compliance, all while enabling the bank to retire legacy systems.

Learn more about how Bendigo and Adelaide unified their banking experience through an 18-month legacy transformation.

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BENDIGO AND ADELAIDE BANK — ACHIEVING FINDABILITY OF CUSTOMER DOCUMENTS


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