Smarter CX, Bigger Impact: Transforming Customer Experiences with Google AI

Wednesday, March 12, 2025

2:00 PM Eastern Daylight Time

 1 hour

You are registered for this event.

Audience members may arrive 15 minutes before the scheduled start time.

Speakers:

Brian Cantor

Principal Analyst, CCW Digital

Brian is Managing Director, Digital at Customer Management Practice. In his role, Brian leads all customer experience, contact center, technology and employee engagement research initiatives. Citing this proprietary research, Brian authors CMP’s series of special reports. Additionally, he serves as managing editor for CW Digital, is the largest web publication and community for customer experience professionals. CCW Digital’s articles, commentaries, infographics, executive interviews, webinars and online events reach a community of over 150,000.

Antony Passemard

Director of Product Management, Applied AI Customer Experience, Google Cloud

James Bednar

Vice President Of Product and Innovation, TTEC

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