Development and IT teams are under intense pressure to build digital experiences that disrupt their industry or differentiate their business. This is no easy feat, especially since expectations from both executives and end users are increasingly demanding. That’s exacerbated by the fact that today’s customer experience (CX) environments are extremely complex—they span more apps, brands, geographies, devices, users, and privacy regulations than ever before.
As the “front door” to most mobile apps and web-based services, identity is the lynchpin of a modern CX. Yet, in the rush to get new apps out the door, many development organizations underestimate the demands of homegrown or code-heavy customer identity and access management (CIAM) solutions. In particular, a constantly evolving threat landscape and corresponding security requirements add risks that place a huge maintenance burden on app developers.
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