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Customer success story: Fairfax County enhances service usage with a complete and trusted view of each client

Is the John Smith at 123 Main Street in Alexandria the same person as the John W. Smith living at the same address? Could they be father and son? Is the Janey Jones now living at 456 Elm Street in Falls Church the same Janey Jones who used to live at 789 Oak Avenue in Mansassas and was just referred by the county court system for counseling?

Administrative staff at the Fairfax County Department of Health and Human Services (FCDHHS) and the county’s Department of Public Safety dealt with addressing sample questions like these — and laboriously finding the answers to them — for many years.

Download this whitepaper to learn about the challenges that forced Fairfax County staff to spend inordinate amounts of time verifying client identities.

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