Getting Started with Service for Small Businesses

Data suggests that the key to keeping customers is not only addressing needs with quality interactions, but adapting to them as customer expectations continue to change.


Here you’ll find all the information you need to create your own service playbook:


  • 72% of customers will remain loyal to businesses that provide faster service
  • 88% of customers say good customer service makes them more likely to repurchase
  • 65% of American consumers value adaptable service

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