The latest report from HFS Research, in collaboration with Iron Mountain, unveils the profound disconnect between digital aspirations and real-world execution within the Banking, Financial Services, and Insurance (BFSI) back office.

Based on insights from over 500 senior executives in seven countries:

• Discover the seven critical "Hard Truths" that are actively hindering back-office transformation
• Learn why organisations are struggling to fully embrace emerging technologies like AI and GenAI
• Gain a clear understanding of the ambition-readiness gap

This paper isn't just about identifying problems; it provides strategic imperatives and best practices to help your organisation break free from legacy thinking and build a future-ready operational core.