The state of AI adoption in Telecom and the road ahead
Telecom's primary AI battleground, preferred approach, risks, and the way forward
AI adoption in the telecom industry has reached a clear transition point. A global survey of 300 telecom executives and in-depth interviews across four regions, show that AI is moving decisively from pilots to enterprise-wide deployment. Nearly half of the surveyed operators are already in the process of scaling AI across the organisations, signalling growing confidence in its ability to deliver tangible business value.
This report presents a snapshot of the current state of AI adoption in the telecom industry and highlights the strategies, investments, and operating models shaping the next phase of transformation.
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