The case for conditions
Why your AI investment will only perform as well as your people investment allows.
A separate 2025 Gartner survey of HR leaders revealed that 88% of HR leaders say their organizations have not realized significant business value from AI tools. Only 8% believe their managers have the skills to use AI effectively. And just 7% of organizations provide any guidance to employees on what to do with the time AI saves.
The BetterUp Labs research in this report explores why adoption isn’t producing value and which specific organizational conditions lead to actual returns.
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