AI is now a core component of modern MDR services - accelerating investigations, reducing alert fatigue, and helping teams respond at machine speed. But as adoption increases, so do questions around trust, transparency, and accountability. In this session, industry experts explore how AI is actually being used in the SOC today, where it can deliver real value, and how the “black-box”use of AI & automation can undermine analyst confidence and decision-making. Grounded in real-world MDR workflows and supported by exclusive research from Omdia, the discussion examines why transparency and explain ability are critical to the effective adoption and widespread use of AI in the SOC.