Identify and Remove Friction in Travel

How do you build empathy for stress-free travel?


Travel is climbing, but consumers remain wary. Brands need to maximise flexibility and transparency so that when things go wrong, their customers can stay on track. Explore this ebook to learn seven ways for travel brands to make exponential gains in customer experience and reduce digital friction, including:


  • Getting ahead of break-fix
  • improving self-service across devices
  • Examining loyalty flows
  • …and more!

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