Gartner Critical Capabilities
"Vendors’ positions in this Critical Capabilities reflect clients’ new expectations in areas like AI-driven diagnostics, knowledge curation, sustainability and communications. Application leaders should seek solutions with objective proof that they improve work quality and customer business outcomes."1
ServiceMax was recognized in the 2022 Critical Capabilities for Field Service Management report.
According to Gartner, ServiceMax is suitable for all use cases, most notably for equipment-centric and outcome-centric use cases. It combines its ServiceMax Core FSM platform (which includes Asset 360 and FieldFX) with add-ons for schedule optimization, collaboration, complex jobs, customer and partner portals, a customer-facing mobile app, and packaged analytics.
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1 Gartner Critical Capabilities for Field Service Management, Jim Robinson, Published 30 November 2022
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