Trust imperative
Insights from 28,000 citizens globally, including thousands in Australia and New Zealand, reveal what they expect from digital government service delivery.
What are customers’ attitudes toward government services and data-sharing? How have they changed since the pandemic? Download the full report to find out:
- The link between citizen trust and quality of service delivery
- What customers want to see in the next stage of digital government
- How to earn permission to personalise services and deliver them proactively
