EXPÉRIENCE CLIENT ET

INNOVATIONS : 5 CAS PRATIQUES

Découvrez les projets de 5 entreprises qui utilisent l’expérience

client comme levier de compétitivité


Si la plupart des entreprises veulent miser sur l’innovation et améliorer leur expérience client (CX), le chemin pour y parvenir est souvent semé d’embûches.

Pour adopter une approche résolument orientée clients, optez pour les technologies cloud de dernière génération. Non seulement vous bénéficierez des métriques critiques pour mesurer la CX à l’aune de vos objectifs métiers, mais vous pourrez également vous adapter plus rapidement aux nouvelles tendances du marché.


Découvrez comment cinq entreprises leaders ont su s’approprier les innovations cloud pour optimiser leur expérience client :

  •  100 % des interactions initiales traitées par des bots pilotés par IA
  • Migration de 15 000 agents sans aucune interruption de service
  • Réduction de 2 % des coûts d’exploitation
  • Baisse de 37 % du turnover des agents

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