Boosting Agent Productivity with Dynamics 365
The service agent experience is evolving. To efficiently solve customer issues, deepen relationships and open new revenue opportunities, agents require a solution that harnesses the power of AI, enables automation and allows agents to seamlessly engage customers on their channel of choice.
With Dynamics 365 Customer Service, service leaders can empower their agents to do more, and adapt effortlessly to generational shifts in the customer service experience. In this webinar, you will learn how to boost agent productivity by:
- Modernising case management tools that enable real-time intelligence, collaboration and a 360-degree customer view.
- Integrating intelligent unified routing that assigns incoming customer issues to the best-suited agent.
- Harnessing the expertise of the entire organisation to create shared service records, AI-recommended knowledge articles and rapid case swarming.
- Resolving issues quickly with real-time transcription and translation, sentiment analysis and holistic views of customer data all in one dashboard.
Speaker:
Angela Chang
Senior Product Marketing Manager
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