Defining Priorities for Your Customer Service Evolution
Customer service is the core of the customer experience.
With Dynamic 365 Customer Service, service leaders can deliver personalised and relevant customer engagements, forge deeper connections and build a seamless, end-to-end customer experience. In this webinar, you will discover how to make exceptional engagement the rule by:
- Recognising and quickly connecting with customers through omnichannel engagement.
- Helping customers help themselves and connect in ways that work best for them with intelligent self-service tools.
- Enabling agents to close cases faster with AI-driven productivity tools that provide the right information at the right time.
- Streamlining and automating processes with solutions that deliver simplicity and flexibility.
Speaker:
Angela Chang
Senior Product Marketing Manager, Microsoft
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