Bolstering the Front-End Patient Experience Through AI
Wednesday, December 06, 2023
1:20 PM Eastern Standard Time
1 hour
Presented by:
Sponsored by:
Overview:
The bar for patient experience has never been higher. At a time when a one-star patient experience can negate a five-star clinical experience, front-end revenue cycle success is dependent on aligning processes, staff, and advanced technology in a coordinated strategy.
During this session, panelists will discuss how automation and AI can support improved patient experiences across the front end and increase efficiency across the entire revenue cycle.
Speakers:
Savanah Arceneaux
Director of Pre-Service and Financial Clearance, Ochsner
Sunay Shah
Executive Director, Product and Strategy, Optum
Sunay Shah is Executive Director of Product and Strategy at Optum, where he is dedicated to building omnichannel, frictionless patient experiences for healthcare organizations. He is passionate about improving healthcare by building scalable product solutions leveraging software, data, and AI to deliver world-class patient experiences that improve wellness.