Financial services IT leaders are powering the future of finance – leveraging modern data centers, cloud computing, and AI to improve operational efficiency, enhance cybersecurity and regulatory compliance, expand digital services, and ensure the confidentiality and integrity of customers’ most sensitive data.

MeriTalk, in partnership with Dell Technologies, Microsoft, and VMware, surveyed 100 IT decision-makers from banking, financial services, and insurance organizations to understand how IT modernization – particularly IT infrastructure modernization – is driving the actionable outcomes that will transform the employee and customer experience (CX).

The study explores:

• Modernization drivers
• Cybersecurity and data protection priorities
• Current IT infrastructure initiatives and future goals
• Most impactful changes to date
• Operational outcomes achieved
• Recommendations to further capitalize on digital momentum