THE SALESFORCE WAY TO DELIVERING EXPERT CUSTOMER SERVICE WITH SLACK.

THE SALESFORCE WAY TO DELIVERING

EXPERT CUSTOMER SERVICE WITH SLACK.

Salesforce customer service agents rely on cross-functional collaboration. Providing customers with top-notch support requires working with colleagues across several teams — IT, product, and sales - and time is always Of the essence.

Companies know it's critical to help customers quickly and without friction. Most service agents (78%) say it's diffcult to balance speed and quality support. And 88% of customers say the experience a company provides is as important as its products.

To meet and exceed customer expectations, leaders must empower their company's entire service operation with the right tools, automation, and conversations. That's why Salesforce has relied on Slack as its intelligent productivity platform to deliver expert customer service since 2019.

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