When every piece of the workday is mediated through technology, the digital experience is the employee experience. The “digital employee experience” – employees’ interactions with the tools and technology they need to get their work done, and by extension the services they need to ensure that technology works as intended – plays an enormous role in employee productivity, satisfaction and ultimately retention. For IT teams, setting goals against employee experience is a huge opportunity to show up as a strategic partner, not simply “the team who reset my password.”
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