Drive Agent Retention, Proficiency and Productivity with AI and Automation
Agent experience can make or break your contact center. With attrition rates as high as 45% and agent engagement at a paltry 27%, companies can no longer ignore the human cost of delivering high-level customer service in an increasingly demanding and stressful environment. Fortunately, there’s a solution: real-time agent assistance, powered by AI and automation.
This comprehensive guide offers contact center executives an in-depth look at:
- The top causes of agent attrition and the impact of agent disengagement
- Agent assistance use cases with the biggest impact on retention and productivity
- What to look for in a solution and how to choose the right vendor
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THE GUIDE