WisdomInterface

Author: wpAdmin

  • CX TRENDS 2022: BRANCHE-INZICHTEN Detailhandel

    CX TRENDS 2022: BRANCHE-INZICHTEN Detailhandel

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    CX TRENDS 2022: BRANCHE-INZICHTEN Detailhandel Veel retailers begrijpen dat het succes van hun bedrijf afhangt van het succes van de klantenservice afdeling. Toch laten zij zich hier vaak van weerhouden door niet functionerende systemen en een gebrek aan inzicht in data. Om groei een vliegende start te geven in deze huidige realiteit zullen retailers naar…

  • CX Trends 2022 – Improve your bottom line by putting customers at the very top

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    CX Trends 2022: Improve your bottom line by putting customers at the very top It’s finally time for companies to think about what comes next. And after almost two years of adapting, transforming and responding to unprecedented change, they’re looking ahead with an eye for growth. In this new environment, leaders must look to their…

  • EX-trends: Maak van werknemersupport je concurrentievoordeel

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    EX-trends: Maak van werknemersupport je concurrentievoordeel In een wereld waar steeds meer werkplekken transformeren naar digital-first is het van cruciaal belang om verbinding te creëren en de mensen die centraal staan bij deze ontwikkelingen, niet uit het oog te verliezen. Werknemers willen begrepen en goed geholpen worden wanneer ze gebruik maken van de helpdesk. Om…

  • CX TRENDS 2022: INDUSTRY INSIGHTS Retail

    CX TRENDS 2022: INDUSTRY INSIGHTS Retail

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    CX TRENDS 2022: INDUSTRY INSIGHTS Retail Retailers understand that the success of their business depends on the success of their customer service teams. Even so, inflexible systems and a lack of data visibility may be holding them back. To jumpstart growth in this new business reality, retailers need only look to their own customers. Customer…

  • EX Trends: Make employee support your competitive advantage

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    EX Trends: Make employee support your competitive advantage As we enter the “era of the conversation” and the workplace becomes increasingly digital first, it’s even more critical to ensure the support experience feels connected to (and even a part of) a company’s culture and not simply transactional. Employees need to feel seen and heard when…

  • Workplace Trends: Collaboration in the Remote Era

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    Workplace Trends: Collaboration in the Remote Era The concept of a workplace is considerably different than it was in early 2020. Over the past two years, many work environments have changed from cubicles, offices, and boardrooms to home offices, kitchen tables, and repurposed guest bedrooms. While workspaces for many have changed and adapted since 2020,…

  • The Futurist CFO’s Guide to Business Model Innovation

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    The Futurist CFO’s Guide to Business Model Innovation Explore the services-based financial and operating ­models that are changing business as we know it. This guide maps the steps that CFOs and senior business leaders can take to realise new project-based and service-based revenue streams. Reimagine your business model and rapidly transform operations to support it.…

  • Delivering Personalized Experiences in Times of Change

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    Delivering Personalized Experiences in Times of Change While many companies own a great deal of information about their customers, far fewer are taking full advantage of the value that their data holds. Learn how a customer data platform (CDP) enriched with machine learning can help you derive focused insights from your data and engage with…

  • Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs

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    Beyond CRM: The CFO’s Guide to Driving Sales Revenue and Reducing Sales Costs With remote selling and digital experiences becoming the primary way of engaging with customers, updating your customer relationship management (CRM) solution is more important than ever. Learn how to unify customer data, keep sales and marketing aligned and preserve ROI by downloading…

  • Data Driven Workforce Planning for State and Local Government

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    Data-Driven Workforce Planning for State and Local Government State and local government agencies have to navigate around skills gaps, new ways of working, and a competitive talent market. Read this eBook to learn how to use data to build, develop, and understand your workforce with a four-step model developed by GovLoop and Workday. Download eBook