Category: Uncategorized
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How Do You Score Emotion? The Power Of Customer Sentiment In Today’s Digital CX Landscape
Overview Title: How Do You Score Emotion? The Power Of Customer Sentiment In Today’s Digital CX Landscape Date: Thursday, May 11, 2023 Time: 2:00 PM Eastern Daylight Time Duration: 1 hour Register Now Summary Digital channels and AI technology have transformed customer experiences, but they have not lessened the importance of emotional connections. Brands that…
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MEDIDAS PARA QUE LA RECESIÓN NO EMPAÑE TU CX
MEDIDAS PARA QUE LA RECESIÓN NO EMPAÑE TU CX Descubre cuatro estrategias de eficacia probada para hacer frente a la volatilidad En tiempos de inestabilidad económica, nuestro primer impulso es reducir costes y hacer más con menos. No obstante, si nos pasamos con los recortes (o recortamos donde no toca), la experiencia del cliente (CX)…
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MEJORA LA EFICACIA DE TU CX CON IA CONVERSACIONAL
Ebook MEJORA LA EFICACIA DE TU CX CON IA CONVERSACIONAL Interactúa con clientes y empleados con empatía Los consumidores se han acostumbrado a experiencias excepcionales. Quieren que les escuches, veas y ayudes, y esperan un servicio excelente cargado de empatía. La IA conversacional permite a tu empresa escuchar, entender y actuar con empatía durante todas…
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GUÍA PRÁCTICA SOBRE EL CANAL DE VOZ EN LOS CONTACT CENTERS MODERNOS
GUÍA PRÁCTICA SOBRE EL CANAL DE VOZ EN LOS CONTACT CENTERS MODERNOS Adapta tu estrategia al nuevo papel de la atención telefónica. Últimamente, los clientes están pasándose a los canales digitales. De hecho, hay quien piensa que el teléfono tiene los días contados. Es fácil dejarlo de lado en los planes de la empresa, pero…
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Unleash seller productivity with the complete sales tech stack
Unleash seller productivity with the complete sales tech stack In the new era of B2B sales, sales execution technology is no longer a nice-to-have – it’s essential. The current status quo of disconnected point solutions that silo data actually makes sellers less productive. Watch this on-demand discussion with senior sales leaders from Outreach, Cognism, and…
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The sales leader’s guide to increasing seller productivity
The sales leader’s guide to increasing seller productivity To achieve your company’s revenue goals, sales leaders need AEs to increase pipeline conversion – while also sourcing more of their own pipeline. Your profitable growth hinges on unlocking seller productivity across the full sales cycle. So how can you help your sellers both create more pipeline…
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How to choose the right sales tax automation software
How to choose the right sales tax automation software The requirements of transactional tax compliance (sales and use tax, VAT, and GST) have become increasingly complicated and demanding over the years. The only practical solution is fully integrated sales tax automation software tailored to meet the specific tax situation of a given business. Powered by…
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How to make the business case for technology implementation
How to make the business case for technology implementation When making the business case for investing in automated indirect tax technology (IDT) and technology implementation, what the company stands to gain in terms of efficiencies and return on investment (ROI) are certainly important key factors, but the discussion must eventually come around to cost. Specifically:…
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IDT Forrester Total Economic Impact Report Infographic
IDT Forrester Total Economic Impact Report Infographic Earlier this year, Thomson Reuters commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential ROI that would realize by deploying ONESOURCE Indirect Tax. The goal was to create a framework to identify the cost, benefit, flexibility, and risk that would affect the…
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5 dicas de produtividade que todas as pequenas empresas precisam saber
5 dicas de produtividade que todas as pequenas empresas precisam saber Baixe nosso ebook e descubra as 5 dicas de produtividade que todas as pequenas empresas precisam saber para se destacar da concorrência. Descarregar o ebook