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Transforming the Customer Experience UC + CC Metrigy Report How companies drive business success when integrating UC and contact center platforms. Want to know what CX leaders focus on most? Here’s a hint: CX transformations. According to a new Metrigy report, organizations are increasing their CX technology budgets by 65% this year to prioritize the…

IDC x Zoom: State of Customer Experience (CX) IDC & Zoom reveal in this infographic how leading European companies are reshaping customer experiences. Dive in to discover: The pivotal role of personalization in next-gen CX. How training and data integration are becoming game changers. Strategies to dismantle data barriers and unify teams. The rise of…

Achieve better business outcomes by breaking down data silos, enabling cross-team collaboration and driving smarter decision-making. Delta Sharing on the Databricks Data Intelligence Platform simplifies data sharing with other organizations — regardless of your computing platform — and prevents vendor lock-in. Get the full story in this eBook. You’ll find out how organizations across seven…

Every organization today recognizes the strategic value of generating actionable insights from their enterprise data. That’s why data-driven companies are deploying increasingly advanced cloud-based technologies, including analytics tools with machine learning capabilities — but they’re still hamstrung by a lack of abundant, easily accessible, high-quality data. Dig in further to see how leading organizations are…

Ready to reinvent your data and AI strategy to capture exponential return in the new AI race? In this MIT Technology Review Insights report, you’ll gain an understanding from a global survey of 600 CIOs, CDOs, CTOs, chief architects and chief data scientists on the steps they are taking to be AI-ready. You’ll also hear…

Discover the measurable business value of Databricks Your data, analytics and AI are crucial to your success. How can you get the maximum return on your investment in data platforms? Nucleus Research conducted an in-depth ROI analysis of Databricks enterprise customers across five industries to better understand the costs and benefits associated with their lakehouse…

Gen AI for All: Empowering Every Role Across Industries The new frontier of data intelligence is here. As more companies pursue industry-changing transformations, they face the same monumental challenge: how to democratize data and AI. In this new report from MIT Tech Review Insights, 600 CIOs and senior tech executives from the world’s most innovative…

Here’s your missing link for AI deployment To develop a scalable AI strategy, you need an integrated data intelligence platform that provides built-in, customizable data governance protections. Databricks Unity Catalog gives you the tools to achieve your data governance and AI goals within the Databricks Data Intelligence Platform. Get the full story in this new…

Learn about data engineering on the lakehouse Stay up to date with the latest technical guidance for data engineers by downloading The Big Book of Data Engineering with all-new content. This eBook will help you address challenges such as implementing complex ETL pipelines, processing real-time streaming data, applying data governance and workflow orchestration. You’ll benefit…

Why generative AI is gaining momentum — and how you can take advantage Major advances in computing are making it easier for businesses to harness the power of generative AI. Don’t let this opportunity pass you by. Read this eBook to learn about the most valuable use cases in six industries and find out how…