Category: Uncategorized

AI for CX: A practical guide to earning real results Guide explaining the key pillars of AI-driven CX, with a checklist listing the core capabilities that make AI for CX successful. Not all AI is created equal. What separates inefficient, overly complex tools from AI that drives lasting value for CX teams? In our new…

AI for CX: A practical guide to earning real results Guide explaining the key pillars of AI-driven CX, with a checklist listing the core capabilities that make AI for CX successful. Not all AI is created equal. What separates inefficient, overly complex tools from AI that drives lasting value for CX teams? In our new…

Specialty Pharmacies: A Health System Catalyst for Growth Healthcare is getting more complex—but it doesn’t have to be harder to navigate. As specialty medications continue to rise in cost and demand, health systems are under increasing pressure to balance patient care, operational efficiency, and financial performance. This guide explores how forward-thinking organizations are turning that…

Case Study: Insurance Discovery Delivers $3.5M in First-Year Recoveries How much revenue is being missed because active insurance coverage is not found soon enough? See how a large West Coast-based health system uses AI-driven Insurance Discovery to find missed coverage, reduce manual work, and improve revenue recovery. Missing insurance information can happen for many reasons,…

Mission Critical: A Practical Guide to Revenue Cycle Management for Rural and Community Hospitals Why RCM Plays a Pivotal Role in Hospital Resiliency This white paper examines how efficient, cost-effective Revenue Cycle Management (RCM) processes allow hospitals to overcome payment-related challenges. It also explores how strategic relationships with third-party organizations can help providers strengthen financial…

Case Study: Denials Recovery Uncovers $40M in One Year Discover how a large, multi-department hospital recovered $40M+ in a single year by modernizing its denials management approach. With $1B+ in net patient revenue and 34,000+ annual discharges, the organization faced rising denials and appeals volume, but limited internal capacity meant tough tradeoffs. Some denials went…

Claims that pay: A tactical guide to first-pass success Healthcare claims management is growing more complex. Every year, more than 10 billion claims are submitted, and around 15% are initially denied — costing providers nearly $20B in rework. Not to mention overwhelming already‑stretched teams. But revenue cycle leaders can take a more tactical, proactive approach.…

5 AI use cases in payment integrity Health plans are operating in an increasingly complex environment defined by rising claim volumes, regulatory uncertainty and rapidly evolving provider behavior. At the same time, artificial intelligence is moving from experimentation to real‑world application across payment integrity programs. In this white paper, we highlight five real‑world AI applications…

The AI-driven health plan: Transforming operations, outcomes and experiences Artificial Intelligence (AI) is emerging as a pivotal force reshaping health plan operations, clinical outcomes, financial performance, and member engagement. This whitepaper offers C-Suite insights and perspectives to help health plan leaders optimize operations, identify growth opportunities, and drive toward more satisfying and productive provider and…

Does Your Billing Company Have a Strong Relationshp with Your Hospital IT? IIn today’s highly integrated healthcare environment, pathology revenue cycle performance is no longer driven solely by billing accuracy—it is fundamentally dependent on the strength of the relationship between your billing team and your hospital’s IT department. As pathology workflows rely heavily on EHR…