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5 Ways to Save on Splunk Splunk is a leader in the data analytics industry for a reason, but that superior experience can often come with a hefty price tag. Administrators need the power to control and shape the data going to Splunk, making it possible to realize the benefits of a world-class observability solution…

Bolster Outbound Phone Constituent Experience to Improve Benefits Utilization Government agencies often struggle to get eligible constituents to take advantage of benefits. A recent TransUnion survey of adults who previously applied or plan to apply for benefits reinforces the importance of the phone channel for communications about available assistance. Key takeaways from our research on…

Increase Right-party Contacts with Branded Calling While most enterprises leverage a multichannel outbound communications strategy, research shows customers prefer critical touchpoints (especially around personal information) be handled by phone. In fact, according to a study by Forrester Consulting commissioned by TransUnion, 87 percent of respondents agreed “the phone channel is the most important outbound contact…

Five Reasons to Brand Your Calls Close to 90% of enterprises’ calls to customers go unanswered because they don’t know who’s calling. These unanswered calls can result in a poor omnichannel experience, decreased revenues, lost customers, increased costs, and more. With TruContact Branded Call Display, you can empower customers with the information they need to…

The Enterprise Call Experience in 2023: Public Sector Over the past few years, government agencies have been taking steps to modernize and leverage new technologies to respond more quickly to crises, provide inclusive services and enhance customer service. Phone calls still play a critical role in their multichannel outbound strategies, but many agencies have been…

Four Strategies to Address the Biggest Challenges in Data Protection Hybrid work, rapidly expanding data estates and persistent talent shortages can make data protection and compliance increasingly difficult. Learn how to overcome these new challenges in this eBook that presents four strategies to: Reduce insider risk and defend against identity-based threats. Understand where your data…

4 strategie per affrontare le sfide più importanti nella protezione dei dati Il lavoro ibrido, la rapida espansione del patrimonio di dati e la persistente carenza di talenti possono complicare sempre più i processi di protezione e compliance dei dati. Scopri come superare queste nuove sfide in questo e-Book che presenta quattro strategie per: Ridurre…