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L’état des lieux 2023 : tendances informatiques Une enquête mondiale menée auprès de plus de 2000 employés, responsables et cadres informatiques rèvèle les plus grands défis et opportunités auxquels sont confrontées les équipes informatiques aujourd’hui. Lorsqu’il s’agit d’adopter des technologies et des processus innovants, le secteur informatique a souvent une longueur d’avance. Cependant, il existe…

Transformez votre centre de commande des incidents Le monde numérique est ouvert 24h/24 et 7j/7. II s’ensuit que les consommateurs numériques s’attendent à ce que l’informatique et le service client respectent Ies mêmes horaires. Ces attentes extrêmement élevées signifient qu’aucun problème n’est trop petit ou trop courant pour frustrer les clients, qu’il s’agisse d’un code…

Boostez vos agents d’assistance avec Slack AAméliorez Ia convivialité de votre pile technologique existante tout en fédérant toute votre entreprise autour de l’expérience client. L’expérience client d’une entreprise est désormais aussi importante que les produits ou services qu’elle vend. Qu’est-ce qui définit une expérience de haute qualité ? Réponses rapides et résolutions efficaces. Mais les…

Research SASE for Dummies Today’s IT teams face a common challenge: how to secure of roaming users, devices, and software-as-a-service (SaaS) apps against evolving threats without adding complexity or reducing end-user performance – all while leveraging their existing cybersecurity investments. SASE is the solution for securely connecting people, devices, and applications from anywhere, by converging…

Research The Total Economic Impact™ of Cisco Umbrella Secure Internet Gateway (SIG) and Security Service Edge(SSE) Cost Savings, Business Benefits, And Risk Reduction Enabled By Umbrella SIG/SSE Cisco Umbrella SIG/SSE is a cloud-delivered security service that secures user access to the internet and usage of applications with a simplified experience. It helps protect people and…

Freshservice delivered a 356% ROI according to Forrester study The Forrester Total Economic Impact™ Study, commissioned by Freshworks, demonstrates how Freshservice can help unlock value from your Service Management. This rigorous research process included stakeholder interviews with Freshservice customers, applying their real-world achievements into a composite organization that quantifies the expected risks and benefits of…

The Ultimate Guide to NetSuite Integration Best practices for integrating key business processes with NetSuite As companies rely more on NetSuite as the central hub from which business operations are run, it’s critical to integrate data with the NetSuite Platform across legacy on-premise systems and cloud applications. In this guidebook, you will learn best practices…

The Foundational Steps for Digital Transformation Businesses need a framework for designing and implementing modernization projects that achieve game-changing outcomes Every organization wants to stay ahead of the competition by eliminating slow and error-prone manual processes, eliminating paper documents, and taking advantage of modern technologies that work together seamlessly and efficiently. That way, they can…

The State of Work 2023: customer support trends Customer expectations are higher than ever. This has forced support leaders to rethink how they can sustainably drive productivity among the teams who do such important work. In this special edition of the State of Work report for customer support leaders, we examine how support teams can…

The Integration Checklist for Cloud Migration Your business won’t reap the full benefits of the cloud if you’re not integrating all systems. Boomi shows you how to overcome that connectivity challenge with this comprehensive look at the strategy and step-by-step tactics to ensure your migration projects transform the business. Read the checklist to learn: How…