Category: Uncategorized
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An 11-step guide to boost customer service with AI powered automation
An 11-step guide to boost customer service with AI powered automation Customers expect fast, consistent support across channels. CX leaders, on the other hand, struggle with balancing agent workload and managing growing customer expectations. This step-by-step guide dives into how AI-powered automation helps you bridge the gaps in customer support. Learn how AI-powered automation can…
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How to make the business case for technology implementation
How to make the business case for technology implementation When making the business case for investing in automated indirect tax technology (IDT) and technology implementation, what the company stands to gain in terms of efficiencies and return on investment (ROI) are certainly important key factors, but the discussion must eventually come around to cost. Specifically:…
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2023 State of the Corporate Tax Department
2023 State of the Corporate Tax Department Survey results from prominent companies worldwide have revealed that corporate tax professionals are having difficulty in several primary areas. Notably: Adapting to operational and regulatory changes. This will stress current processes and technology. Many businesses anticipate significant changes in the next two years, with over two-thirds expecting to…
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How to choose the right sales tax automation software
How to choose the right sales tax automation software The requirements of transactional tax compliance (sales and use tax, VAT, and GST) have become increasingly complicated and demanding over the years. The only practical solution is fully integrated sales tax automation software tailored to meet the specific tax situation of a given business. Powered by…
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IDT Forrester Total Economic Impact Report Infographic
IDT Forrester Total Economic Impact Report Infographic Earlier this year, Thomson Reuters commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study and examine the potential ROI that would realize by deploying ONESOURCE Indirect Tax. The goal was to create a framework to identify the cost, benefit, flexibility, and risk that would affect the…
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FREE eBook: Discover Benefits of Connected Safety Solutions
FREE eBook: Discover Benefits of Connected Safety Solutions Connected safety solutions are ideal for organizations wanting to enhance their workplace safety. These innovative offerings allow companies to monitor employees and worksites in real-time and limit exposure events that could injure workers. Discover more about the benefits of connected safety solutions in our insightful eBook. Download…
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Gray Work: What lies behind your inefficiency, and how to fix it
Research Gray Work: What lies behind your inefficiency, and how to fix it In Quickbase’s recent research report, “Roadblocks to the Dynamic Enterprise,” we found that 45% of survey respondents find their software solutions neutral or negative for productivity. Workers are taking to tedious, manual tools, and ad-hoc solutions just to get work out the…
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Crushed by Complexity: A Playbook to Simplify Your Fragmented Real Estate Portfolio
Research Crushed by Complexity: A Playbook to Simplify Your Fragmented Real Estate Portfolio Less chaotic workdays? Yes, please! In real estate, every second counts. When you have too many systems working out of sync, you’re going to spend all day chasing down information instead of making your business better. What’s affecting you? Delayed projects Duplicated…
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How to Overcome At-Home Agent Onboarding While Reducing Costs and IT Headaches
Overview Title: How to Overcome At-Home Agent Onboarding While Reducing Costs and IT Headaches Date: Thursday, November 02, 2023 Time: 2:00 PM Eastern Daylight Time Duration: 1 hour Summary The challenges of empowering remote agents and keeping data secure have never been greater. Today’s agents are increasingly working remotely, while handling more difficult customer inquiries,…