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Trasformazione digitale delle customer experience


I clienti oggi hanno ridefinito l'eccellenza del servizio: assistenza proattiva, empatica e personalizzata, ogni giorno, attraverso il loro canale preferito. Collegando gli strumenti e i sistemi contenuti in silos in una piattaforma moderna basata sul cloud, i responsabili del servizio possono tenere il passo con le esigenze dei clienti in rapida evoluzione e offrire una fluida esperienza end-to-end.

Trova un progetto per raggiungere l'eccellenza del servizio in Trasformazione digitale delle esperienze dei clienti: un progetto per i responsabili della customer experience. Scopri come:


  • Contattare i clienti attraverso un coinvolgimento omnicanale.
  • Offrire ai clienti opzioni self-service intelligenti.
  • Consentire agli agenti di chiudere i casi più rapidamente con l'intelligenza artificiale e i dati in tempo reale.
  • Massimizzare l'efficienza e promuovere la crescita con l'automazione e la visibilità dei dati.

Sì, vorrei leggere l'e-Book.

Ecco i miei dati:




    Potrai accedere all'e-Book da subito. Tra pochi giorni Microsoft ti invierà un'e-mail con il contenuto richiesto.

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