Service sophistication model eBook series
Customer satisfaction begins and grows with exceptional experiences. To keep customers engaged and happy, service leaders must continuously take their customer service and contact centre experiences to the next level.
Read the four-part series of service sophistication model eBooks to learn how to apply a 4+ level framework to effectively evolve your service capabilities.
No matter what your starting point, you’ll take away insights into how to provide excellent customer care through end-to-end service operations. Discover ways to use customer data to personalise experiences and deepen connections – and boost agent productivity. Plus, you’ll learn how to achieve greater value and ROI with fewer technology investments.
Get all four eBooks:
- Part 1: Engaging Customers on Their Own Terms
- Part 2: Intelligently Routing Service Requests
- Part 3: Efficient Case Management and Resolution
- Part 4: Optimising service operations
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